Help & Questions

Welcome to our Help & Questions page!

We’re here to make your shopping experience simple, smooth, and stress-free.

If you can’t find the answer you’re looking for, feel free to reach out anytime.

📦 Orders & Shipping

Where is my order?

Once your order ships, you will receive a tracking number by email or text.

You can track your order anytime on our Order Tracking page.

How long is shipping?

Shipping typically takes 3–7 days, depending on the product and your location.

Can I change or cancel my order?

Orders can only be changed or canceled within 12 hours of purchase.

After this time, they may already be processing.

💳 Payments

What payment methods do you accept?

We accept all major payment methods, including:

🔁 Returns & Exchanges

What is your return policy?

We offer a 30-day return window for damaged, defective, or incorrect items.

Read our full policy on the Return Policy page.

How do I start a return?

Email us at support@annualsupply.co with your order number and photos (if needed), and our team will help you right away.

📬 Contact & Support

How do I contact customer service?

You can reach us at:

📧 support@annualsupply.co

We typically respond within 24–48 hours.

Do you offer live chat or phone support?

At the moment, we provide fast email support. Live chat may be added soon.

🎁 Product Questions

Are your products high quality?

Yes every product is carefully selected for quality, durability, and seasonal usefulness.

What if my item arrives damaged?

We’ll replace it immediately at no cost. Just send us a picture and your order number.

🔒 Security & Privacy

Is my payment information secure?

Absolutely. All payments are encrypted and processed through trusted providers like Shopify, Shop Pay, and PayPal.

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